Refund policy

WINKS (Winkscare) RETURNS

RETURNS ARE EXTENDED TO 30 DAYS AFTER RECEIVING YOUR ORDER!

At WINKS (Winkscare), customer satisfaction is our top priority, and we are dedicated to ensuring a smooth and enjoyable shopping experience. However, in the unlikely event that you need to return an item, our return policy is outlined below:

HOW CAN I MAKE A RETURN?

We accept returns of items sent back in their original condition and packaging. Returns are now accepted within 30 days from the delivery date. Please contact our customer service team to receive the return address. Note that you are responsible for the cost of return shipping.

Once we receive your return, we typically process it within 24 hours. If you have any questions about your return, please reach out to us via email or our Contact page.

After processing your return, we will notify you that your payment has been refunded to the original payment method. Please allow up to 10 days for the refund to be reflected, depending on your payment provider.

SUPPORT

For all customer support inquiries, please contact us at:

📧 EMAIL: info.winkscare@gmail.com, quoting your order number.

What if my order arrived with a fault?

If your item arrives damaged or faulty, please inform our customer service team on the day of delivery. Contact us via the Contact page or at:

📧 EMAIL: info.winkscare@gmail.com, and include your order number, full name, and detailed photos of the damage. Providing as much detail as possible will help us resolve the issue efficiently.

PROBLEMS WITH DELIVERY

WINKS (Winkscare) is not liable for missing parcels sent to an incorrect address or requested to be left in an unsecure location. If you experience any issues with your delivery, please email us at info.winkscare@gmail.com to report the problem. Note that transit delays may occur, so please allow extra time. Additionally, we cannot issue refunds or send replacements until 20 working days have passed from the dispatch date.