FAQs
❓ Frequently Asked Questions
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About Our Products
What types of products does WINKS offer?
We curate a range of beauty and self-care essentials designed to help women look and feel their best. From daily must-haves to confidence-boosting favourites, each product is chosen for quality, comfort, and value.
Are your products suitable for everyday use?
Yes. We select items that fit easily into everyday routines and complement a wide variety of lifestyles.
Are your products safe for sensitive skin?
Most WINKS products are designed to be gentle and suitable for sensitive users. If you’re unsure, we always recommend a quick patch test before full use.
How do I choose the right product for me?
Each product page includes detailed descriptions and usage information. If you’re still unsure, feel free to reach out and we’ll help guide you.
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Safety & Quality
Are your products tested?
Yes. All WINKS products meet our internal quality, safety, and performance standards before being made available.
Do your products contain harsh chemicals?
We avoid unnecessary harsh ingredients and prioritise safe formulations wherever possible. Check each product page for specific ingredient information.
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Orders & Shipping
Where do you ship?
We ship to the UK, Europe, USA, and many international locations.
How long does shipping take?
Delivery times vary by region and shipping method.
Most customers receive their orders within a general timeframe of business days, though seasonal delays and local postal services may affect transit times.
Will I receive tracking?
Yes. A tracking link will be emailed to you once your order has been dispatched.
Can I change my shipping address?
If your order hasn’t been shipped yet, we may be able to update the address. Email info.winkscare@gmail.com as soon as possible.
My package is delayed — what should I do?
Check your tracking information first. If it hasn’t updated for several days, contact your local postal service and then email us — we’ll help where possible.
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Returns, Exchanges & Guarantees
What is your return policy?
We offer a 30-Day Satisfaction Guarantee. If you’re not happy with your order, you may return eligible items in original condition for a refund.
How do I start a return?
Email info.winkscare@gmail.com with your order number. We’ll provide easy instructions.
What items are non-returnable?
For hygiene and safety, certain items cannot be returned if they’re heavily used, damaged, or missing parts. Lightly tried items in original packaging are generally eligible.
Do you offer exchanges?
Yes. Return your item in original condition and place a new order for your preferred product once approved.
What if my order arrives damaged or incorrect?
Contact us immediately at info.winkscare@gmail.com. We’ll arrange a replacement or refund.
When will I receive my refund?
Refunds are issued to your original payment method within 10 business days after your return is inspected and approved.
If 15 business days pass with no refund, email us so we can investigate.
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Support & Contact
How can I contact WINKS?
Email us at info.winkscare@gmail.com. We aim to respond within 24 hours.
Do you have live chat?
Yes. Our Live Chat feature is available during business hours for quick support.
Do you help with product recommendations?
Absolutely — we love helping customers find the perfect fit. Send us an email or open Live Chat anytime.