🩶 Guarantees & Refund Policy

30-Day Balance Guarantee

We want you to love Winks Align Probiotics and feel your best.

If you’re not completely satisfied with your purchase, you can request a return within 30 days of delivery.

Our goal is simple — your confidence and comfort matter most.

Eligibility for Returns

To qualify for a return:

• The product must be unopened, in its original packaging, and in resellable condition.
• Proof of purchase (order number or confirmation email) is required.

For health and safety reasons, we are unable to accept returns on opened or used supplement bottles.

How to Start a Return

Email info.winkscare@gmail.com with your order number and reason for return.

Our team will reply with simple, step-by-step instructions and the correct return address for your location.

Damages & Issues

Please inspect your order upon arrival.

If your product arrives damaged, defective, or incorrect, contact us immediately at info.winkscare@gmail.com — we’ll make it right with a replacement or refund.

Exchanges

Due to the nature of dietary supplements, we’re unable to offer direct exchanges.

If you wish to order a different product, please request a refund for your unopened item and place a new order once approved.

Non-Returnable Items

For hygiene and product safety, we cannot accept returns if:

• The seal or packaging has been opened or tampered with.
• The product has been used, partially consumed, or stored improperly.
• Any accessories or inserts are missing.

EU 14-Day Cooling-Off Period

If your order was shipped to the EU, you are entitled to cancel your purchase within 14 days of delivery for any reason.

Items must be unused, in original packaging, and accompanied by proof of purchase.

(This right is in addition to our 30-Day Balance Guarantee.)

Refunds

Once your return is received and inspected, you’ll receive an email confirming approval or denial.

Approved refunds are issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please email info.winkscare@gmail.comfor assistance.

Return Shipping

Unless your product arrived damaged or in error, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service to ensure safe delivery.

Chargebacks

If there’s ever an issue with your order, please contact us directly first.

We’re always happy to resolve concerns quickly — this helps speed up refunds compared to bank disputes.

We’re Here to Help

Questions about Winks Align Probiotics, your order, or our return policy?

Email us anytime at info.winkscare@gmail.com — we’ll respond within 24 hours and make sure you’re fully supported.