Our Guarantees

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Guarantees & Refund Policy

At WINKS, your satisfaction matters. We want every customer to feel confident and happy with their purchase. If something isn’t right, we’re here to help.

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30-Day Satisfaction Guarantee

If you’re not fully satisfied with the comfort or quality of your WINKS product, you may request a return within 30 days of receiving your order.

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Eligibility for Returns

To keep things hygienic and fair for all customers, returned items must:

  • Be in their original packaging

  • Include all components and accessories

  • Be lightly tried or inspected only (no heavy use or damage)

  • Include proof of purchase

If any item shows excessive use, damage, or missing parts, it may not qualify for a refund.

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How to Start a Return

Simply email us at info.winkscare@gmail.com with:

  • Your order number

  • The item you wish to return

  • The reason for your return

We’ll reply with quick, easy instructions.

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Return Address

We’ll provide the correct return address in your return email.

This ensures your parcel reaches the right facility and is processed as quickly as possible.

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Damages & Issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at info.winkscare@gmail.com.

We’ll make it right — either through a replacement or refund.

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Exchanges

If you’d like a different product or style, the fastest method is:

  1. Request a return using the steps above.

  2. Once approved, place a new order for the item you want.

This ensures the product you want is reserved and ships quickly.

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Non-Returnable Items

For hygiene and safety, certain items cannot be returned, including:

  • Products that show visible signs of heavy use

  • Items missing packaging, components, or accessories

  • Items that have been altered or damaged after delivery

If you’re unsure whether your item qualifies, email us and we’ll confirm.

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EU 14-Day Cooling-Off Period

If your order was shipped to an EU country, you have the right to cancel within 14 days of delivery for any reason.

Items must be:

  • Unused

  • In original packaging

  • Accompanied by proof of purchase

This right is in addition to our 30-day satisfaction guarantee.

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Refunds

Once your return is received and inspected, we’ll notify you of approval.

Approved refunds are issued to your original payment method within 10 business days.

Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at info.winkscare@gmail.com.

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Return Shipping

Return shipping costs are typically the customer’s responsibility unless:

  • The item was defective

  • There was an error on our part

We’ll always let you know which applies.

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Chargebacks

If there’s any issue with your order, email us first.

Most problems are resolved quickly through support, and this is often faster than opening a bank dispute.

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We’re Here to Help

Questions about products, recommendations, or need help choosing something?

Email us anytime at info.winkscare@gmail.com — we’re always happy to help.